Refund policy

Last Updated: October 30, 2026
At Evermusegift, we want you to feel confident and happy with every purchase. We carefully select our products to bring comfort, charm, and joy to your everyday life. If something isn't quite right with your order, we're here to help.

1. Return Eligibility

We accept eligible returns within 30 days of the delivery date.
To qualify for a return, your item must:

Be unused, unworn, and unwashed.
Be in its original condition, with all original tags and packaging intact.
Be free from stains, odors, damage, or signs of use.
Include all accessories or components originally supplied with the product.
Returns that do not meet these conditions may be declined, except where required by applicable consumer protection laws.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, certain items may not be eligible for return:

Baby comfort toys and plush accessories that have been used, washed, or damaged.
Hair accessories that have been worn or used, where hygiene restrictions lawfully apply.
Baby clothing, hats, scarves, and blankets that have been worn, washed, or damaged after delivery.
Personalized or custom-made products, where permitted by applicable law and disclosed before purchase.
Gift cards, if offered.
These restrictions do not affect your statutory rights regarding defective, damaged, incorrect, or otherwise nonconforming products.
If you are unsure whether your purchase is eligible for return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact our customer service team at service@evermusegift.store within 30 days of receiving your order.
Please include:

Your order number.
The item you wish to return.
A brief explanation of your return request.
Clear photographs if your item arrived damaged, defective, or incorrect.
Our team will review your request and generally respond within 1–2 business days.
If your return is approved, we will provide return instructions and a prepaid return shipping label.
Please do not send items back without receiving return authorization. Unauthorized returns may not be accepted.

4. Return Shipping Costs

We offer free return shipping for approved returns.
Once your return request has been approved, Evermusegift will provide a prepaid shipping label and instructions for returning your item.
Please use the provided shipping label and follow the return instructions carefully.
Items returned using an unauthorized shipping method may not qualify for reimbursement of shipping expenses.

5. Order Cancellations

We understand that plans can change.
You may request an order cancellation within 1 hour of placing your order by contacting us at service@evermusegift.store.
Cancellation requests are subject to order processing status and are not guaranteed until confirmed by our customer service team.
Once an order has been processed for shipment or dispatched, cancellation may no longer be possible.
If your order has already shipped, you may request a return after delivery in accordance with this policy.

6. Damaged, Defective, or Incorrect Items

We carefully prepare every order, but occasionally mistakes or shipping damage may occur.
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible, preferably within 48 hours of delivery.
Include your order number, a description of the issue, and photographs showing the problem.
After reviewing your request, we will arrange an appropriate solution, which may include:

A replacement item.
A refund to your original payment method.
Another appropriate resolution agreed upon with you.
Where required by applicable law, we will cover reasonable return shipping costs for defective or incorrect products.
The 48-hour notification period is a recommendation to help us resolve issues quickly and does not limit your legal rights.

7. Exchanges

We understand that you may wish to change a size, color, or style.
If you would like to exchange an eligible item, please contact us at service@evermusegift.store within 30 days of delivery.
Exchanges are subject to product availability and return eligibility.
If a direct exchange is unavailable, we may recommend returning the eligible item for a refund and placing a new order.

8. Refund Processing

Once we receive your returned item, our team will inspect it to confirm that it meets our return requirements.
Return inspections are generally completed within 2–3 business days after the returned package is received.
If your return is approved, we will issue your refund to the original payment method.
Refunds generally appear within 5–10 business days after being issued, depending on your bank or payment provider.
Original shipping charges are generally non-refundable for discretionary returns, unless otherwise required by law or expressly agreed upon by Evermusegift.
If you have not received your refund after 10 business days from confirmation that it was issued, please contact us for assistance.

9. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at service@evermusegift.store.
Our team will help review the available tracking information and work with the shipping carrier to investigate the issue.
If your package is confirmed lost during transit, we will provide an appropriate resolution, including a replacement or refund as applicable.
Your rights regarding non-delivery remain protected under applicable consumer protection laws.

10. Consumer Rights

Nothing in this Return & Refund Policy excludes, restricts, or limits any rights or remedies you may have under applicable consumer protection laws.
If a product is defective, damaged, not as described, or otherwise fails to meet applicable legal requirements, you may be entitled to a refund, repair, replacement, or other remedy regardless of certain limitations in our standard return policy.

11. Contact Us

If you have any questions about returns, refunds, exchanges, or order cancellations, our customer service team will be happy to assist you.
Evermusegift
Email: service@evermusegift.store
Website: https://evermusegift.store
We aim to respond to customer inquiries within 1–2 business days.
Thank you for shopping with Evermusegift. Your satisfaction is important to us, and we appreciate the opportunity to make your shopping experience a pleasant one.